Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

For your convenience, an ATM is conveniently located in the dining area near the cafeteria.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Cafeteria

Location: 1st Floor

Breakfast Hours:
Daily: 6:30-9:30am

Lunch Hours:
Daily: 11am-1:30pm

Dinner Hours:
Daily: 5-6:30pm

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria. Click here for this week's menu and hours. Snacks and soft drinks may be purchased 24 hours a day from the vending machines located on the first floor adjacent to the Dinning Room and Emergency Room.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Jackson Purchase Medical Center, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

There is a laminated list of channels kept in the drawer of the bedside table in all patient rooms.

Coffee Shop

Renewed Coffee & Tea, located off the first-floor lobby, offers specialty coffee, loaded teas, hot tea, smoothies, frappes, bakery items/pastries, charcuterie boxes, grab and go snacks/candy, energy drinks and a variety of gift shop type items.

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Kentucky Department of Public Health
275 E. Main St.
Frankfort, KY 40601
502-564-3970

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will arrange home care or other community services if needed. Your physician will let you know if an office visit is necessary after discharge. Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have Medicare or Medicaid hospitalization insurance, please bring your policy, identification card and other pertinent information. Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission. If this had not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied.

As a courtesy, Jackson Purchase Medical Center will accept verifiable third-party coverage and help in any way possible to expedite your claim. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.

Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (270.251.4337) before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.

The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Jackson Purchase Medical Center can provide several payment arrangements and financing options.

Assistance with Medicaid eligibility is available by calling the patient financial counselor at 270.251.4139.

For a better understanding of your healthcare costs or to use our Cost Estimator, click here.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

Jackson Purchase Medical Center offers a safe to accommodate patients' valuables. Notify your nurse if you need to store any belongings in the safe during your stay.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

If you need additional linens or housekeeping services, please contact your nurse.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Latex Allergies

In an effort to prevent or reduce exposure to known allergens, thereby reducing the risk of reaction, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex. To reduce the exposure of latex dust to patients and employees, balloons made of latex may not be brought into the hospital. Mylar balloons are a suitable alternative.

Lost and Found

Our Lost and Found is located in the People Services/Administration office.

Mail

Cards and flowers sent by your family and friends are delivered daily. Flowers are NOT allowed in the Critical Care Unit (CCU). Mail received after you are discharged will be forwarded to your home. Mail for patients should be addressed as follows:

Patient Name (Rm #)
Jackson Purchase Medical Center
1099 Medical Center Circle
Mayfield, KY 42066

Please be sure to include the patient's room number when sending mail to a patient at Jackson Purchase Medical Center, so that we can ensure it reaches the correct recipient.

Outgoing mail may be taken to the nurses' station or given to your attending nurse.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. If the medicines are not given at the same time as you normally take them, please let us know and we will try to do things as you do at home. Sometimes meals or tests may hinder your normal routine.

We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. Generic pills are usually white and round. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse of physician.

Parking

We have ample parking near each entrance and in front of the facility. Handicap areas are available as well.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. The chapel is always open for prayer and meditation. It is located on the first floor, near Radiology.

Patient Meals

Patient meals are provided by dietary. Please discuss any restrictions or preferences you may have with your nurse, and your needs will be communicated to the Dietary Department for accommodations.

Because nutrition is an important part of your recovery, our dieticians prepare a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, one of our dieticians can explain your new eating plan and how you can adapt it to your lifestyle.

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for outpatients.

Pediatric Care

For the safety of our pediatric patients under the age of 7, we require an adult to stay with them at all times. If your child is under 2 years of age, we recommend the use of a baby bed for the safety of your child. If you do not wish to use a baby bed, please let the nurse know and she will provide you with a baby bed liability release form.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Jackson Purchase Medical Center cannot be responsible for replacing personal belongings.

Physician Charges

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist or radiologist. These physicians are not employees of the hospital; therefore, they charge separately for their services. If you have questions about your coverage of your bill, please call the Business Office at 855.297.8330 and we will be happy to help you.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on JPMC property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. You must dial 9 before making any calls to outside of the facility. Calls within the facility can be made using the last four digits of the telephone number.

Transportation

To call a Taxi, please dial 0 to reach the operator who can perform this service.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Machines are located in the ER lobby and in the main lobby near the cafeteria.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

Information last updated 1/6/2023

Due to a high prevalence of COVID in the community, masking is required for all visitors at this time. All entrances to the hospital, except the Emergency Department patient entrance, will be locked down between the hours of 6 p.m. and 6 a.m. The Medical Office Building (MOB) entrance will open at 4 a.m. for dialysis patients.

Visitation restrictions for each department are as follows:

Department	Number of Visitors Allowed	Restrictions
Emergency Department	1
Same-Day Surgery	2
Step Down Unit	1	Visitors must remain masked and in patient’s room No visitors under age 16 allowed
ICU	1	Visitors must remain masked and in the patient’s room No visitors under age 16 allowed Limited to hours 8-10 a.m., 4-6 p.m. and 7:30-8:30 p.m. Please respect the designated times and keep in mind that due to construction in the area, there is no waiting room or restroom available for visitors. There is a restroom located beside the cafeteria on the first floor or on the third floor to the left of the main elevator.
Med Surg	3
Birthing Center	2 during labor; 2 after delivery
Senior Behavioral Health	2	See below

Senior Behavioral Health Visitation Policy

Day of the Week	Time for Visitation	Patient Rooms Open at This Time
Monday	10 a.m. - 1 p.m.	Rooms 202A - 205B
Friday	10 a.m. - 1 p.m.	Rooms 206A - 211B
Saturday	10 a.m. - 1 p.m.	All Patient Rooms

- - Visitation is limited to a two-hour window during the time frames above
  - Only two (2) guests are allowed to visit at a time
  - All guests MUST wear a mask regardless of vaccination status.
  - Visitation must remain in common area; no visitation to patients’ rooms
  - You MUST have patient passcode for entrance to unit
  - NO personal belongings are allowed; you will not be permitted to enter for visitation if you have any belongings other than your keys to your vehicle
  - Patients are limited to three changes of clothes (To avoid items being lost, we will not accept more than three changes of clothes, nor will we exchange clothing due to the excess time it takes to log patient belongings)
  - Social workers, nurses, nurse practitioners and physicians may not be available to discuss patients’ plan of care at visitation

For more information about our visitation policy, please call 270.251.4100.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

What to Bring

Bring your insurance card, claim forms, Medicare or Medicaid card, or Military ID when coming to the hospital for an appointment. If you are admitted, you may need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers and toiletries, including glasses cases, contact lenses, dentures and more.

What Not to Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Jackson Purchase Medical Center will only be responsible for these items if they are deposited into our safe. Ask the admissions clerk or your nurse about safe deposits upon admission. Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking.

Where to Report

All patients experiencing an emergency should report directly to the Emergency Room. Patients undergoing outpatient surgery should report to the registration desk on the first floor in the outpatient lobby. (Outpatient registration hours are from 6:30 am - 5 pm). Expectant mothers may go directly to the Birthing Center on the first floor. If you are unsure where your appointment is located, report to the Information Desk for assistance.

Wifi

Jackson Purchase Medical Center has a guest wireless network to allow patients, physicians and guests access to the internet from any of their personal wireless devices that allow internet connection.

To access this network from your device, search for all available wireless networks. JPMC's network is named Guest_Access.

When you connect to the internet you will be directed to the Lifepoint Guest Network Acceptable Usage Policy. You must agree to this policy to proceed. The homepage of this connection is Jackson Purchase Medical Center's webpage.

This wireless network is not secure. Because a network key is not used for authentication or for data encryption, data sent over this network might be subject to unauthorized access. Patient information should not be transmitted over unsecured networks without ensuring that the information has been encrypted.