Patient & Visitor Guide

Attention valued customers: Temperature checks are no longer required when you enter Jackson Purchase Medical Center facilities. However, in order to continue to protect our patients and staff, in accordance with CDC recommendations, please do not enter to visit a patient if you have any COVID-19 symptoms. Also, masks are still required to be worn by anyone entering a healthcare facility, whether or not you have had a COVID vaccine. Thank you for your cooperation.

Where to Report | What to Bring | What Not to Bring | Accessibility Options | ATM | Discharge | Financial Arrangements

Food Services | Gift Shop | Housekeeping | Latex Allergies | Mail & Flowers | MedicinesPediatric Care

Smoking Policy | Transportation

Thank you for choosing Jackson Purchase Medical Center to meet your health care needs. We consider it a privilege to serve you and your family. While our highly trained professionals meet your medical needs, we also want you to be as comfortable as possible. The goal of every Jackson Purchase Medical Center staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services. The information presented below covers a wide range of hospital services and policies. If you need additional information, call us at 270.251.4100.

Where to Report

All patients experiencing an emergency should report directly to the Emergency Room. Patients undergoing outpatient surgery should report to the registration desk on the first floor in the outpatient lobby. (Outpatient registration hours are from 6:30 am - 5 pm). Expectant mothers may go directly to the Birthing Center on the first floor. If you are unsure where your appointment is located, report to the Information Desk for assistance.

What to Bring

Bring your insurance card, claim forms, Medicare or Medicaid card, or Military ID when coming to the hospital for an appointment. If you are admitted, you may need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers and toiletries, including glasses cases, contact lenses, dentures and more.

What Not to Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Jackson Purchase Medical Center will only be responsible for these items if they are deposited into our safe. Ask the admissions clerk or your nurse about safe deposits upon admission. Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking.

Accessibility Options

Closed caption television is available to all patients. Please contact the nurses station for instructions to change the settings on your television to closed captioning.

ATM

An Automatic Teller Machine is located on the first floor in the dining room.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will arrange home care or other community services if needed. Your physician will let you know if an office visit is necessary after discharge. Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have Medicare or Medicaid hospitalization insurance, please bring your policy, identification card and other pertinent information. Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission. If this had not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied.

As a courtesy, Jackson Purchase Medical Center will accept verifiable third-party coverage and help in any way possible to expedite your claim. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.

Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full at the time of discharge unless financial arrangements have been made with the business office (270.251.4337) before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.

The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Jackson Purchase Medical Center can provide several payment arrangements and financing options.

Assistance with Medicaid eligibility is available by calling the patient financial counselor at 270.251.4139.

For a better understanding of your healthcare costs or to use our Cost Estimator, click here.

Physician Charges

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist or radiologist. These physicians are not employees of the hospital; therefore, they charge separately for their services. If you have questions about your coverage of your bill, please call the Business Office at 855.297.8330 and we will be happy to help you.

Food Services

Because nutrition is an important part of your recovery, our dieticians prepare a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, one of our dieticians can explain your new eating plan and how you can adapt it to your lifestyle.

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients 12 and under. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for outpatients.

Cafeteria

The cafeteria, located on the first floor of Jackson Purchase Medical Center, is currently open to patient visitors for breakfast, lunch and dinner, seven days a week at 60% capacity. Click here for this week's menu and hours. Snacks and soft drinks may be purchased 24 hours a day from the vending machines located on the first floor adjacent to the Dinning Room and Emergency Room.

Gift Shop

The gift shop is located on the first floor of the Jackson Purchase Medical Center and offers flowers, cards, baby items, toiletries, candy and more. The Gift Shop is open:

  • M-F 9 am - 2 pm; 3:30 - 5 pm
  • S 11 am - 4 pm

Housekeeping

If you need additional linens or housekeeping services, please contact your nurse.

Latex Allergies

In an effort to prevent or reduce exposure to known allergens, thereby reducing the risk of reaction, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex. To reduce the exposure of latex dust to patients and employees, balloons made of latex may not be brought into the hospital. Mylar balloons are a suitable alternative.

Mail & Flowers

Cards and flowers sent by your family and friends are delivered daily. Flowers are NOT allowed in the Critical Care Unit (CCU). Mail received after you are discharged will be forwarded to your home. Mail for patients should be addressed as follows:

Patient Name, Jackson Purchase Medical Center, 1099 Medical Center Circle, Mayfield, KY 42066

Medicines

We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. If the medicines are not given at the same time as you normally take them, please let us know and we will try to do things as you do at home. Sometimes meals or tests may hinder your normal routine.

We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. Generic pills are usually white and round. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse of physician.

Pediatric Care

For the safety of our pediatric patients under the age of 7, we require an adult to stay with them at all times. If your child is under 2 years of age, we recommend the use of a baby bed for the safety of your child. If you do not wish to use a baby bed, please let the nurse know and she will provide you with a baby bed liability release form.

Smoking Policy

To protect your health and the health of others, Jackson Purchase Medical Center is a smoke free environment. Smoking is not permitted in patient rooms, corridors, lobbies, waiting rooms or any other area of the hospital.

Transportation

To call a Taxi, please dial 0 to reach the operator who can perform this service.